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Privacy Policy

IQX
Updated
IQX Privacy Policy

IQX Privacy Policy

Last updated: 27 August 2025

1. Introduction

IQX (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who register for, access, or use our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or mobile applications and when you engage in instant buy/sell transactions of supported cryptocurrencies.

By creating an IQX account or using our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this Policy, please refrain from using our platform.

2. Scope

This policy applies to all personal data collected through the IQX platform, including our websites, mobile apps, and APIs. It covers individuals who create accounts, carry out identity verification, deposit/withdraw fiat (IQD), and purchase or sell digital assets.

3. Data We Collect

  • Identity Information: Full name, date of birth, nationality, identification numbers (e.g., passport or national ID), and copies of government-issued documents. Live selfie images used for ID verification.
  • Contact Details: Phone number, email address, and physical address, as well as other information that we ask you to enter or upload to IQX platform.
  • Account and Financial Information: Bank or mobile-wallet details (e.g., ZainCash, QiCard), fiat transaction records, and crypto wallet address, as well as other information that we ask you to enter or upload to IQX platform.
  • Usage Data: IP addresses, device identifiers, browser types, operating systems, referral pages, and time stamps for logins and transactions. Cookies and similar technologies may be used as well as other information that we ask you to enter or upload to IQX platform.
  • Communications: Records of emails, chats, support interactions and other forms of communication with our customer service team.

4. How We Use Personal Information

  • To Provide Services: Account creation, deposits, withdrawals, wallet management, crypto trading, and any other form of services listed on IQX platform.
  • Identity Verification and Compliance: KYC and AML/CFT checks under local modern customary practices and international law, including sanctions screening.
  • Customer Support and Product Improvement: Responding to inquiries, resolving disputes, and analyzing user behavior to enhance the quality, security and usability of IQX platform and its services
  • Marketing and Communication: Communication updates about new features or promotions, subject to your preferences. You may opt out anytime.
  • Legal Obligations: Compliance with laws, court orders, and cooperation with law enforcement.

5. Disclosure of Information

  • Affiliates and Service Providers: Trusted third parties that handle verification, payments, storage, or customer support under confidentiality agreements.
  • Regulators and Law Enforcement: Information may be shared with authorities as required by law.
  • Business Transfers: In case of merger, acquisition, or sale of assets, user data may be part of the transaction with prior notice.
  • Other Users: We do not publicly share personal data with other users; transaction details are private.

IQX does not sell or rent your personal information to any third party for marketing purposes.

6. Data Retention

We retain data as long as necessary to maintain your account, provide services, comply with legal requirements, and resolve disputes. Once no longer needed, data is securely deleted or anonymized.

7. Data Security

We employ encryption, multi-factor authentication, intrusion detection, and continuous monitoring to protect personal data. Despite these measures, no system is fully secure, and absolute security cannot be guaranteed.

8. Cookies and Tracking Technologies

IQX uses cookies to remember preferences, collect analytics, and prevent fraud. You can manage or disable cookies through browser settings, but this may limit functionality.

9. Your Rights

  • Access: Request a copy of your personal data.
  • Rectify: Correct inaccurate or incomplete information.
  • Delete: Request data deletion, subject to legal requirements.
  • Withdraw Consent: Withdraw marketing consent anytime.
  • Object or Restrict: Limit specific processing activities.
  • Data Portability: Receive your data in machine-readable form.

To exercise these rights, contact us using the details in the “Contact Us” section.

10. Cross-Border Transfers

Our servers and partners may operate outside Iraq. By using IQX, you agree that your data may be stored and processed in other jurisdictions with appropriate safeguards to ensure protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with a revision date. Continued use of IQX after updates constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or data handling, contact us:

  • Email: support@iqx.io
  • Support Chat: Available through our website and mobile apps.

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